my-vpa Academy Complaint Handling Training

It usually starts so well. You flirt a little, court each other, like each other. Then the first argument. The other one doesn’t contact you anymore or says it’s your own fault, you’re too demanding, and anyway: what do you actually want? In the my-vpa Academy tutorial on the subject of complaint handling, you will learn that the relationship between you and the customer does not have to be difficult, even in the case of a complaint, and how you manage to keep your customers enthusiastic about you, even if things don’t go as planned. 🙂 This tutorial consists of two parts and takes a maximum of 45 minutes in total:

1. In the first part, with the help of a practical manual, you will learn the goal and opportunities of complaint management, how we handle complaints at my-vpa, how to lose customers in just a few days 😉 and finally you will get some tips for your next complaint talk. Duration: approx. 30 minutes.
2. In the second and last part you prove your newly acquired knowledge. Duration: max. 15 minutes.

I will check the control questions subsequently. If your knowledge was not sufficient, we will let you know what the problem was so that you can improve in the relevant areas and try again later. What do you get out of it? You learn that complaints are not a terrible or bad thing and you gain more confidence and self-assurance in customer service. You’ll get tips for situations when things don’t go as planned and learn how we handle complaints at my-vpa. This will help you to deal with a complaint in a routine manner in the future and thereby impress your customers. Ready? Then let’s go! 🙂