What should I do if I want to leave the my-vpa community?

We would be very sorry if you want to end the cooperation with us, because we really appreciate having you as a member of our community. In this case, please contact me personally first. Even in the case of a separation, it is important for us to maintain our personal exchange and to know your reasons for quitting. In some situations we might be able to find another solution together, e.g. a temporary reduction of hours.

Once you have decided to quit, you can send me your letter of resignation by e-mail. Please pay attention to your notice period, as stated in the framework agreement.

Afterwards we can take care of your customer transfer together. Important: always inform your customers about your resignation only after consulting me! We have templates for this and want to avoid that customers feel unsettled by your departure. Therefore, we only approach them once we have solutions (in this case VPA successors).

This is how the customer transfer works:

Step 1: Customer files For the customer transfer, please make sure that all your customer files are completed with the relevant information. It is especially important to know which tasks you are currently performing for the customer and where to find training documents and logins. You can find out what other information should be included in the customer file here.

Step 2: Selection of successor Based on your input in the files, we (VPA Manager and Customer Manager) will select suitable successors for your customers and decide how the customer should be informed about your departure.

Step 3: Inform customers Once your successors are determined, you can inform your customers about your departure and introduce the new VPAs to your customers. I will send you all the necessary information by email. For bigger customers with regular tasks, we will ask you to inform the customer personally in a phone call. For smaller clients, you can send the announcement via email. I will provide you with a template for this. If a customer is about to become inactive, we will include him in our reactivation team. You will get a template for this announcement as well.

Step 4: Transfer / training If your customer wants you to train your successor, you can start with the transfer as soon as all details have been clarified. In a task created for this purpose, you should summarize all relevant information and upload all important documents. Have you only carried out individual orders for your customers? Then complete them by the agreed deadline. Depending on the size of your customer base, we need at least four weeks for the customer transfer. Proper preparation on your part will speed up the process! Once all your clients have been transferred and active tasks have been completed and released, you can submit your final invoice. As always, this will be transferred within three to four business days. After that, we will say goodbye to you and close your accounts.