What are the my-vpa Community Guidelines?

As my-vpa community, we undertake to adhere to the following ten my-vpa Community Guidelines:

1. We communicate in a friendly, courteous, respectful, non-discriminatory, professional, non-political and solution-oriented manner. We report complaints immediately .
2. We respond to all inquiries as quickly as possible, but in any case within our response times.
3. We actively and continuously take care of the customers referred to us as customer service representatives, ensuring satisfaction and follow-up tasks.
4. We are reliable, always on time, diligent and meet agreed deadlines.
5. We perform our tasks with maximum efficiency and ensure that our results meet or exceed the expectations of our customers.
6. We prepare all absences and handovers in a way that our service to the affected customers can continue smoothly and without interruption.
7. We treat our customers’ budgets as if it were our own money. We use customer budgets fairly, effectively, efficiently, accurately and carefully.
8. We act on behalf of the customer only with the customer’s authorization.
9. We obtain approval for the weekend surcharge for tasks where our customers require completion on weekends or holidays,
10. We strictly observe the protection of privacy and personal data and the prohibition of direct employment and self-promotion.

The detailed my-vpa Community Guidelines can be found in the menu of the my-vpa app under Community Guidelines.