We offer you a professional telephone system that you can customize for your telephone tasks. Thereby you have the following configuration options:

1. You use the extension of your VPA, without individual answering machine. No additional costs.
2. You use your own my-vpa extension, including individual answering machine
   1. We integrate your recorded message (mp3 format): €19.90
   2. You have the message recorded by your VPA: 49,90€.
   3. You have the message recorded by a professional: 249€
3. You use your own telephone number, which we configure in our telephone system: 99€ (if possibly plus above mentioned prices for answering machine use, setup under technical reservation)
4. You use a country-specific, own telephone number, which we set up for you: 99€ (if necessary plus above mentioned prices for answering machine use)

Please contact your VPA to book the above AddOns.

For any task that requires a phone call, 15min of call time per working hour is included. For tasks that require more than 15min of phone call per working hour, the hourly rate increases by a factor of 0.2 for phone calls within Germany and by a factor of 0.3 for phone calls within the EU. For calls outside the EU, we will provide you with an individual quote.

Example:

You have purchased a 100 hour package with an hourly rate of 18,90€.
Your VPA makes a one hour call for you to Germany
We charge you for this task 18,90€ x 1 x 1,2 = 22,68€.
So for the telephone costs we charge you 3,38€ / hour.

You are working on a larger project and need several assistants? We recommend using our project assistants for this purpose.

In this case, you can additionally book our team management and project control assistance. We recruit and train the assistants according to your specifications and hand over this team to one of our project assistants, if you wish. These activities are charged at an hourly rate of 1.8. A lead time of approx. 3-4 weeks should be planned for the recruitment.

Do you need a task to be completed over the weekend at short notice or have tasks that need to be completed specifically on weekends or holidays?

In this case, you can order the processing of tasks on weekends and holidays with a lead time of 3 working days. These activities are charged at 1.7 times the hourly rate.

You were satisfied with your assistant’s work or you want to increase the hourly rate for a task? Then you can always give him a bonus in the form of working hours or adjust the hourly rate according to your wishes for each individual task.

For ongoing tasks that are to be processed on specific days, your VPA completes the task flexibly and once within 24h of the defined days. By booking the add-on “Fixed shifts & time periods” you can set the processing to a certain daily period or time of day. To ensure that the VPA is exclusively available for you at the agreed times, the minimum working time for “Fixed shifts & periods” is one working hour per agreed weekday and the cancellation period is 2 weeks.

Example: Your VPA is to process an e-mail account Monday to Friday 1x per day.

Option 1: Your VPA is completely free when on the day he processes the e-mails. For this case the booking of the add-on “Fixed shifts & periods” is not necessary.
Billing: The working time that is spent on processing.
Option 2 fixed time: your VPA should process the emails from Mon-Fri at 10am. For this case the booking of the add-on “Fixed shifts & periods” is necessary.
Billing: Minimum 1 working hour, maximum the working time beyond that.
Option 3 fixed period: Your VPA should process the e-mails from Mon-Fri in the period 8-14 o’clock. In this case, the booking of the add-on “Fixed shifts & periods” is necessary.
Billing: Minimum 1 working hour, maximum the working time beyond that.
Option 4 fixed shift: Your VPA should always process your e-mails from Mon-Fri from 10-13 o’clock. For this case the booking of the add-on “Fixed shifts & periods” is necessary.
Billing: 3 working hours per day.

When you post your associated task in the app after registering with us, we ask you to briefly inform us in the task description which of the 4 options you have chosen. We will then assign you a suitable VPA based on your info.

If you have purchased a 100 hour package from us and your assistant took 1 hour to complete the task, you will pay €21.97 for this task. This is calculated as follows:

• Task example: “Post an article on my blog.”
• Hourly rate of a package of 100 = €18.90
• Duration of the marketing task in hours: 1
• Marketing tasks fall under the “Marketing” task area and are charged at 1.5 times the hourly rate: 18.90 x 1 x 1.5 = 28.35€ ( incl. VAT)

Behind the Virtual Services of my-vpa are “real” people, whom we call Virtual Personal Assistants (VPA). Via our my-vpa cloud management platform, you can collaborate with these virtual assistants on a topic or team basis. Our virtual back office service provides you with professionally trained assistants in the back office area.

Our Virtual Personal Assistants are German-speaking, have previous knowledge in the respective task area and are professionally guided by us. They are available to you on demand and without fixed costs and can call in further support if required.